Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Serve as the primary executive-level point of contact for assigned enterprise customers.
Develop a deep understanding of each customer’s business, strategic priorities, and success metrics.
Partner with internal teams to continually elevate value delivered, ensuring it's consistently on-time, on budget, and exceeding customer expectations.
Impiricus is an AI-powered HCP Engagement Engine that ethically connects HCPs to pharma resources. Founded by a physician and pharmaceutical executive, they were named the #1 fastest growing company in North America in 2025 and has unique access to a large network of HCPs.
Manage a book of business, serving as a primary point of contact for assigned accounts
Support renewals and expansion efforts in partnership with Account Managers
Build trusted relationships with customers and understand their goals and usage of Customer.io
Customer.io's platform is used by over 8,000 companies to send messages. Customer.io powers automated communication that people actually want to receive and helps teams send relevant messages using real-time behavioral data.
Achieve quota by closing deals and ensuring robust pipeline development.
Establish presence for our platform as the preferred solution in K-12 school districts.
Build and nurture relationships with superintendent cabinet members to drive consensus.
Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Build and own enterprise-wide account plans that align Fieldguide’s strategic value.
Serve as a trusted advisor and point of strategic coordination across executives.
Orchestrate internal Fieldguide teams to remove blockers, streamline delivery, and ensure proactive outcomes.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, and built as a remote-first company with an inclusive, driven, humble and supportive team.
Build strong, trust-based relationships with data center clients by understanding their environment, challenges, and goals.
Act as a consultative partner, offering insights and expertise that help customers succeed.
Serve as a primary point of contact for large enterprise clients, managing the full sales process with professionalism and clarity.
Legrand is a global specialist in electrical and digital building infrastructures. They improve lives by transforming spaces where people live, work, and meet. Legrand is an employee-centered, growing company with tremendous opportunity.
Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. They started in 2018, and have a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.
Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
1Password is building the foundation for a safe, productive digital future. They provide a human-centric approach to cybersecurity . They have over 180,000 businesses using their product and have also teamed up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
Identify new prospective customers and own the commercial process from initial engagement to contract signing
Develop innovative applications for our software and experiment within customer conversations
Craft compelling stories that articulate the value and potential of our technology to businesses
Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence. The team consists of creative, open minded, caring and ambitious people determined to change the world.
Own a defined upsell and expansion quota across ARI offerings.
Drive current MRR growth through upsell, cross-sell, and expansion within customer accounts.
Manage and convert qualified opportunities, ensuring timely follow-ups and strong qualification.
Teikametrics is revolutionizing retail through their patented Artificial Retail Intelligence platform. Their proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases.